Privacy Policy for Customers UpTown Trading Co., Ltd. places importance on protecting your personal data. This privacy policy explains our practices regarding the collection, use, or disclosure of personal data, including the rights of the data subjects, as per the personal data protection laws.
Collection of Personal Data We will collect personal data directly from you through the following channels:
- Telephone
Types of Personal Data Collected Personal Data: e.g., name, surname, age, date of birth, nationality, ID number, passport, etc. Contact Data: e.g., address, phone number, email, etc. Technical Data: e.g., IP address, Cookie ID, website usage history (Activity Log), etc. Other Data: e.g., images, videos, and any other data considered personal data as per the personal data protection laws.
Minors If you are under 20 years old or have legal capacity limitations, we may collect, use, or disclose your personal data only with the consent of your parents or legal guardians or as permitted by law. If we become aware of the collection of personal data from minors without parental consent, we will delete that information from our servers.
Retention of Personal Data We will retain your personal data in both paper and electronic formats. We will store your personal data in:
- Our company servers in foreign countries
- Server service providers in foreign countries
Processing of Personal Data We will collect, use, or disclose your personal data for the following purposes:
- Delivery of products or services
- Improvement of products, services, or user experiences
- Internal company management
- Marketing and sales promotion
- Post-sales service
- Collection of feedback
- Payment for products or services
- Compliance with terms and conditions
- Compliance with laws and regulations
Disclosure of Personal Data We may disclose your personal data to others with your consent or as permitted by law for the following purposes:
Internal Organizational Management: We may disclose your personal data within the company as necessary to improve and develop our products or services. We may collect data for various products or services under this policy for the benefit of you and others.
Business Partners: We may disclose certain information to business partners for the provision and coordination of product or service delivery and for necessary information about the readiness of products or services.
Retention Period of Personal Data We will retain your personal data for as long as necessary during your customer relationship with us or for the time necessary to achieve the purposes related to this policy. If required by law, we will delete, destroy, or anonymize your data when it is no longer necessary or at the end of that period.
Data Subject Rights Under personal data protection laws, you have the following rights:
Right to Withdraw Consent: You have the right to withdraw consent at any time.
Right to Access: You have the right to access and request a copy of your personal data.
Right to Data Portability: You have the right to receive your personal data in a machine-readable format and request us to send or transfer it directly to another data controller when technically feasible.
Right to Object: You have the right to object to the collection, use, or disclosure of your personal data under certain circumstances.
Right to Erasure/Destruction: You have the right to request deletion or destruction of your personal data when it is no longer necessary for the purposes stated in this policy or when you have exercised your right to withdraw consent or objection as stated above.
Right to Restriction of Processing: You have the right to request temporary suspension of the use of your personal data while we verify your request to correct your personal data or your objection, or in other cases where it is not necessary for us and we must delete or destroy your personal data under applicable law but you request us to suspend its use instead.
Right to Rectification: You have the right to request correction of your personal data to be accurate, up-to-date, complete, and not misleading.
Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant authority if you believe that the collection, use, or disclosure of your personal data violates or does not comply with applicable laws.
You can exercise these rights as a data subject by contacting our Data Protection Officer using the details provided at the end of this policy. We will inform you of the results within 30 days from the date we receive your request through forms or methods that we specify. If we reject your request, we will inform you of the reasons for rejection through various channels such as SMS, email, phone calls, letters, etc.
Advertising and Marketing
We may send information or newsletters to your email with the purpose of offering things that may interest you. If you no longer wish to receive communications from us via email, you can click “Unsubscribe” in our email link or contact us via email.
Personal Tracking Technology (Cookies) To enhance your user experience and improve efficiency, we use cookies or similar technologies to develop access to products or services, appropriate advertising, and track your usage. If you do not want cookies on your computer, you can configure your browser settings to reject cookies before using our website.
Data Security We will maintain the confidentiality, integrity, and availability of your personal data according to security principles such as administrative safeguards and physical and technical safeguards that cover access control.
Personal Data Breach Notification In case there is a breach involving your personal data that poses a high risk to your rights and freedom, we will notify you along with mitigation measures through various channels such as our website, SMS, email, phone calls, letters, etc. within 72 hours from when we become aware.
Changes to Privacy Policy We may modify this policy periodically. You can be informed about the terms and conditions of any modified policy through our website.
This policy was last modified and took effect on November 8th, 2021.
Privacy Policy for Other Websites This privacy policy applies only to offering products and services and usage on our website for our customers. If you visit other websites even through our website links, their privacy protection may be governed by their own privacy policies over which we have no control.
Contact Details If you have any inquiries about this privacy policy or wish to exercise your rights, please contact us or our Data Protection Officer using the following details:
You can send us a message here: Contact Us
Data Controller: UpTown Trading Co., Ltd. 1040/33 Sukhumvit Road, Klongtoey, Bangkok 10110 Email: admin@growbkk.com Website: https://growbkk.com
Data Protection Officer: GrowBKK Team 1040/33 Sukhumvit Road, Klongtoey, Bangkok 10110 Email: admin@growbkk.com